Shipping Policy

At LetsGoChamp.com, every order is made especially for you. We work with our fulfillment partner, Printful, to produce, package, and ship your Let’s Go Champ merchandise.

Order Processing

Most orders take 2–5 business days to produce before they ship. Production time is separate from shipping time and may vary by product, availability, and order volume.

Business days generally exclude weekends and holidays. Please allow additional time during holiday periods, major promotions, and other busy seasons.

Shipping Times

Your total delivery time includes both production and shipping:

Production time + shipping time = estimated delivery time.

Shipping time depends on your location, the items ordered, the fulfillment facility, and the shipping method available for your order. Please refer to any delivery estimate provided with your order for the most relevant timeframe.

Delivery dates are estimates, not guarantees. Weather, carrier disruptions, customs processing, and other circumstances may affect arrival times. If your order is delayed, contact us so we can help.

Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase. Costs may vary depending on your delivery address, the products in your cart, and the available shipping options.

Any free shipping offer will state its qualifying conditions.

Shipping Destinations

Available shipping destinations and methods are shown at checkout. Some products cannot be delivered to certain countries or regions.

If your address is not supported at checkout, contact us before placing an order so we can check availability.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information where available.

Please allow up to 48 hours for initial tracking updates to appear. If tracking remains unavailable after that time, contact us with your order number.

Multiple Packages

Items in the same order may ship separately and arrive on different days. This can happen when products require different packaging or are produced at different facilities.

For example, a coffee mug may arrive separately from a shirt or hoodie. Separate shipments may have separate tracking numbers.

International Orders, Customs, and Duties

International shipments may be subject to customs inspections, import duties, taxes, or carrier handling fees.

Unless these charges are included or collected at checkout, you are responsible for any applicable charges required by your destination country. Customs processing may also extend delivery times.

Shipping Addresses and Returned Packages

Please check your shipping address carefully before completing your order, including apartment numbers, postal codes, and recipient details.

If you notice an error, contact us immediately. We will try to help, but address changes may no longer be possible once an order is being processed or has shipped.

If a package is returned because you provided an incorrect or incomplete address, or because it went unclaimed, additional shipping charges may apply to send it again.

Missing, Lost, or Damaged Orders

If tracking shows delivery but you cannot find your package, check the delivery location, ask household members or building management, and contact the carrier. Please also let us know so we can help investigate.

For packages that never arrive, contact us no later than 30 days after the estimated delivery date.

If your order arrives damaged or contains an incorrect item, contact us within 30 days of delivery with your order number, a description of the problem, and clear photographs. Please see our Return & Refund Policy for more information.

These reporting periods do not limit your rights under applicable consumer law.

Contact Us

For shipping questions or help with an order, please use the Contact page at LetsGoChamp.com. Include your order number so we can assist you promptly.

Return & Refund Policy

At Let’s Go Champ, we want you to feel good about your purchase. Our products are made especially for you when you order. Please review the guidelines below before requesting a return, replacement, or refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive something different from what you ordered, contact us through our website’s Contact page within 30 days of delivery. Please report problems as soon as possible so we can resolve them promptly.

Include your order number, a description of the issue, and clear photographs showing the affected item and any relevant packaging.

For approved claims involving a production or fulfillment error, we will arrange a replacement or refund at no additional cost to you. Items generally do not need to be returned for these claims. Please keep the item until we provide instructions.

This reporting period does not limit any rights you have under applicable consumer law.

Change of Mind and Size Exchanges

Except where required by law, we do not accept returns or exchanges because you changed your mind, ordered the wrong size or color, or no longer want the item.

Please check the product description, size chart, color selection, and order details carefully before purchasing. If you selected the wrong size and would like another, you will need to place a new order at your expense.

If we send a size or color different from what you ordered, contact us so we can correct the error.

Packages Lost in Transit

If your package has not arrived, contact us no later than 30 days after the estimated delivery date. We will investigate and arrange an appropriate resolution for confirmed lost shipments.

Incorrect Addresses and Unclaimed Packages

Please provide a complete and accurate shipping address at checkout. If a shipment is returned because you supplied an incorrect or incomplete address, or because it went unclaimed, additional shipping charges may apply to send it again.

Contact us promptly to arrange reshipment. Returned packages may be donated after 30 days if reshipment has not been arranged, after which the original items may no longer be available.

Contact Us Before Sending Anything Back

Please contact us before mailing a return so we can provide the correct instructions and address. Sending an item back without contacting us does not automatically qualify it for a refund.

This process does not restrict any statutory cancellation or return rights.

Refunds

We will notify you when a refund has been approved. Approved customer refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.

International Consumer Rights

Nothing in this policy excludes or limits rights that cannot legally be waived.

European Union and United Kingdom: Where applicable, you may notify us within 14 days of receiving your goods that you wish to cancel your purchase without giving a reason. You then have a further 14 days to return them. Certain exceptions apply, including goods made to your individual specifications or clearly personalized. Production after an order is placed does not, by itself, remove cancellation rights.

For eligible cancellations, we will refund the purchase price and applicable standard outbound delivery charges. You are responsible for direct return shipping costs unless the goods are faulty or we agree otherwise. Refunds will be issued within the applicable legal deadline; where permitted, we may wait until we receive the goods or evidence that you sent them back. Deductions may apply for handling beyond what is necessary to inspect the goods.

Brazil: For orders delivered in Brazil, customers may exercise their right to cancel within seven calendar days of receiving the order. Contact us within that period for return and refund instructions.

Need Help?

Contact us through our website’s Contact page with your order number and details of your request. We’ll help you with the next steps.